We Are Here To Help

Hello! How can we assist you today?

Whether you need help tracking your medicine order, consulting with our pharmacist, or updating your account, the Jeevsach support team is ready to assist you.

Call / WhatsApp Us

Speak directly with our pharmacy support team. Available Monday to Saturday, 10:00 AM to 8:00 PM.

Chat on WhatsApp

Email Support

Send us your queries regarding bulk orders, prescription issues, or refunds. We usually reply within 24 hours.

Email Us

Visit Our Store

Shop No. 37, Eros Metro Mall, Dwarka
Opposite Metro Station, Sector 14
New Delhi - 110038

Get Directions

Common Support Queries

How do I track my current order?

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also log into your Jeevsach account, go to Order History, and click on your recent order to view its live status.

How do I upload a prescription for my medicines?

If you are purchasing medicines, our system will prompt you to upload a valid prescription during checkout. Alternatively, you can WhatsApp your prescription to +91 9205410974 along with your Order ID, and our pharmacist will verify it before dispatch.

Can I cancel my order or return medicines?

Orders can be cancelled before they are dispatched from our warehouse. Due to pharmacy safety regulations, medicines and opened cosmetics cannot be returned once delivered, unless you received a damaged, defective, or incorrect product. Please contact support within 48 hours for damaged items.

What are the shipping charges?

We offer Free Delivery on all prepaid orders across India. For Cash on Delivery (COD) orders, a nominal handling fee may apply depending on your PIN code. Delivery usually takes 3 to 7 business days.

What if an item is out of stock?

If a product is currently unavailable, you can contact us via WhatsApp or Email. Our team will notify you as soon as fresh, quality-checked batches arrive in our inventory.